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5 Common Property Management Challenges and How Consulting Solves Them

Managing commercial real estate comes with a long list of daily responsibilities, but recurring issues often prevent property managers and owners from achieving consistent ROI. Whether it’s high tenant turnover, maintenance delays, or unclear stakeholder communication, these problems add up.

Let’s explore the most common property management challenges and how working with expert consultants like Hokanson Companies can offer the clarity and solutions needed to overcome them efficiently.

1. High Tenant Turnover Hurts Your Bottom Line

Tenant turnover doesn’t just leave spaces empty, it disrupts revenue cycles and inflates operational costs. From marketing vacant spaces to screening new tenants and handling lease transitions, the process consumes both time and money. High turnover also points to deeper problems in tenant satisfaction or lease structure.

Property managers who don’t address the root causes risk a constant cycle of vacancy and re-leasing, which undermines long-term profitability and stability.

How Consulting Solves Tenant Retention Challenges

A seasoned property management consultant brings a strategic lens to tenant retention. They evaluate lease structures, assess market competitiveness, and offer insight on improving tenant experience. Whether through better communication, targeted amenities, or adjusted payment strategies, consultants help create stability.

By improving satisfaction and lease renewals, consulting services reduce turnover-related costs and keep properties fully occupied longer, something Hokanson Companies prioritizes in every client relationship.

2. Maintenance and Operational Inefficiencies Drain Resources

Ongoing repair issues, disjointed vendor scheduling, and unplanned system failures lead to unpredictable costs and frustrated tenants. Many property owners find themselves juggling multiple contractors with unclear scopes, resulting in slow response times and expensive band-aid fixes. Reactive maintenance both shortens the lifespan of major systems and also increases liability risks. Without a coordinated operational plan, maintenance quickly becomes a chaotic and costly burden.

How Consulting Improves Operational Efficiency

Consultants like Hokanson Companies assess your maintenance protocols to identify inefficiencies and cost leaks. They help implement proactive programs, streamline workflows, and renegotiate vendor contracts for better value. Consulting also standardizes processes across your properties, which reduces redundancy and improves response times.

By moving from reactive to strategic operations, owners can prevent emergency expenses and build long-term cost predictability into their commercial property management strategy.

3. Regulatory and Compliance Risks Are Constantly Evolving

The commercial real estate landscape is heavily regulated, from local zoning laws and ADA compliance to fair housing and environmental regulations. For property managers, missing a single update or inspection deadline can result in hefty fines or legal action. As regulations continue to evolve, staying compliant becomes an ongoing challenge, especially for teams without dedicated legal or compliance staff in-house.

How Consulting Helps You Stay Compliant

Consulting services bridge the gap between legal requirements and practical implementation. Property management consultants conduct regulatory audits, identify potential risks, and create step-by-step plans to ensure full compliance. Their knowledge of local and federal standards helps prevent costly penalties and protects your reputation.

Hokanson Companies ensures your operation stays ahead of evolving requirements, reducing liability and keeping properties safe and legally sound.

4. Financial Mismanagement Limits Growth Potential

Improper budgeting, inaccurate forecasting, and unchecked spending can destabilize a property’s financial foundation. Whether it’s overspending on repairs or underestimating capital needs, financial mismanagement makes it difficult to scale operations or improve ROI. Without a clear view of cash flow and long-term budgeting, many property managers find themselves in a cycle of short-term fixes rather than long-term planning.

How Consulting Strengthens Financial Strategy

Consultants offer deep financial analysis that turns guesswork into an informed strategy. They evaluate historical data, identify overspending trends, and introduce cost-saving tactics, often through vendor renegotiation, energy efficiency, or technology upgrades. Forecasting tools and software recommendations bring visibility to cash flow and budgeting.

With Hokanson Companies, clients gain access to financial strategies that fuel long-term growth, not just short-term fixes.

5. Communication Gaps Between Stakeholders Lead to Conflict

Commercial properties involve a wide range of stakeholders—owners, tenants, contractors, and management teams. Misaligned expectations or a lack of communication can create tension, slow down decisions, and lead to disputes. Without clear processes and systems for documentation, accountability is hard to enforce. These communication gaps become even more costly in larger portfolios or multi-tenant buildings.

How Consulting Creates Communication Clarity

Consulting introduces structured communication systems and digital tools to centralize information and improve transparency. Whether through shared dashboards, regular reporting, or defined escalation paths, consultants ensure everyone stays informed and aligned.

Hokanson Companies specializes in creating communication frameworks that reduce confusion and speed up response times, turning chaotic coordination into smooth, professional stakeholder collaboration.

 Explore how strategic consulting helps overcome common property management challenges and sets the foundation for smoother commercial real estate development.

Learn More

Tips for Choosing the Right Property Management Consultant

Choosing the right property management consultant can be the difference between ongoing frustration and long-term success. With the complexity of commercial real estate, it’s essential to partner with an expert who understands your property type, local regulations, and investment goals.

Here are a few practical tips to help ensure you select a consultant that aligns with your operational needs and can proactively solve your biggest property management challenges.

Look for Industry-Specific Experience

Choose a consultant with a proven track record in commercial property management, not just general real estate. Experience with retail, office, or industrial spaces ensures they understand the unique demands and compliance standards that apply to your asset type.

Evaluate Communication and Reporting Practices

Clear, timely communication is essential. Ask how the consultant handles reporting, performance updates, and stakeholder coordination. A transparent approach reduces confusion and builds trust among tenants, owners, and service providers.

Ask About Vendor Relationships and Negotiation Power

An established consultant like Hokanson Companies comes with a network of vetted vendors and service providers. Their ability to secure competitive rates and manage service quality adds immediate financial value.

Review Their Preventive Maintenance Strategy

The right consultant will prioritize commercial property maintenance through proactive planning. Ask about their systems for scheduling, tracking, and budgeting preventive care. This reveals how they’ll help you minimize costly surprises.

Understand Their Compliance Expertise

Local regulations and leasing laws change frequently. Choose a consultant who stays on top of zoning, environmental, and accessibility requirements, and who can guide you through regulatory risk mitigation with confidence.

Assess Their Technology Tools

Modern property management benefits from smart tech. Ask if they use platforms for financial forecasting, work order tracking, and communication. A tech-savvy consultant can streamline operations and provide real-time visibility into your property’s performance.

Overcome Property Management Challenges With Hokanson Companies

Every commercial property comes with its own set of operational challenges, but the right guidance turns those obstacles into opportunities. From tenant retention and maintenance strategy to compliance and stakeholder communication, Hokanson Companies brings decades of experience to help you address every aspect of property management more effectively.

If you’re ready to improve ROI, reduce risks, and build long-term value, it’s time to partner with a team that knows how to solve the challenges you face daily.

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Heather N. Cagle

Vice President
hnc@hokansoninc.com

Heather Cagle joined Hokanson Companies, Inc. in 2013 as a Property Manager. Heather was promoted to the Senior Property Management team, and subsequently to Director of Property Management, where she focused her efforts on Property Management oversight of the Hokanson Companies Inc. departmental operations. In 2024, she was promoted to Vice President. Heather’s primary departmental clientele includes medical buildings, Class A commercial multi-tenant buildings, and industrial space. She oversees a team of property managers and technicians to provide services to approximately 7.5 million square feet of space in a sixteen-state geographical service area.

Heather graduated from Franklin College in 2007 with a Bachelor of Arts Degree in Journalism with a focus on visual communications and minor in Art.  She then acquired her Graduate Degree in Business Administration and Healthcare in 2011 and is also a licensed Real Estate Broker.

Heather serves by volunteering at her local Church as well as the local school system. She is currently the FCA Director for Mill Creek Community Schools. She has also illustrated a children’s book for Riley Hospital for Children as well as a children’s activity book for Indiana University.  Heather is a member of the Building Owners and Managers Association (BOMA). She chaired the Safety & Security Committee for BOMA Indiana in 2024 and was honored with the Property Manager of the Year Award at their 2023 Annual Meeting. Heather enjoys spending time with her family, cycling, and camping with her children.

Stephen J. Adams

Executive Vice President
sja@hokansoninc.com

Stephen J. Adams joined Hokanson Companies, Inc. in 2000 and now serves as the Executive Vice President for the company.  While leading the leasing and brokerage team over the past 25 + years, Stephen has grown his client list by being accountable, trustworthy and responsive at all times.  He manages his client’s corporate real estate needs from coast to coast through providing site selection, transaction advisory, tenant representation and acquisition/disposition services.

Stephen serves as the outsourced real estate partner to many major corporations and has developed long-term relationships by integrating and learning the business of his clients.  His proactive approach to cost savings has provided an invaluable benefit to his customers.  He continues to have success with both large, multinational companies and regional businesses as he earns his client’s business daily with an eye on strategic planning, both locally and nationally.

As Executive Vice President, he helps manage a team of seasoned professionals who provide expert market research, real estate knowledge, and function as a cohesive team to enhance the decision making of his clients.  Capabilities include strategic planning, market evaluation and transaction management.

Continuing the company’s history as the premier medical real estate provider, Stephen has developed relationships with the major hospital systems in Indiana, such as Indiana University Health, Community Health Network, Ascension St. Vincent, Lutheran Health, Parkview Health, Hancock Regional Health and Johnson Memorial Hospital.  In addition, representation services have been provided to many private physician groups such as OPTUM, Otolaryngology Associates, Dawes Fretzin Dermatology, Indiana Spine Group, Midwest Fertility, Northside Gastroenterology, The Surgery Center of Indianapolis, the Suburban Health Organization and the Indiana Hospital Association.

Stephen also counts several publicly traded REITS and Private Equity groups as clients.  Major investment sales experience includes on-campus MOBs at St. Vincent – Indianapolis, Indiana University – Methodist Downtown, Indiana University Health North and West Campuses, Parkview Health, Lutheran Health and various other campuses.  Also, he has completed several national, single-tenant, industrial sale/leaseback transactions including tenants such as Hershey’s, Firestone and several 3PL providers.

Stephen has devoted his time to various organizations including Noble of Indiana, Penrod Arts Society, Youthlinks Indiana, Hoosier Oncology Group, Allisonville Youth Baseball, St. Pius X School, and Cathedral High School the Governors Awards for Tomorrows Leaders.  He is also a member of the Stanley K. Lacy Executive Leadership Series, Class XXXVII.

Christopher M. Horsley

President and Chief Executive Officer
cmh@hokansoninc.com

“Working hard to make a difference to earn your business.”

Chris Horsley joined Hokanson Companies, Inc. in 1997 while completing his degree in Civil Engineering at Purdue University. Chris began his employment at Hokanson Companies in the construction area and in 2000 added Property Management to his responsibilities. Now as President and Chief Executive Officer, he focuses his efforts on construction, development, and property/facility management. Chris oversees a team of property and construction managers to provide management services to approximately 5M square feet in a 7-state geographical service area. Chris also works closely with multiple financial institutions to meet their bank branch real estate needs which includes a 140-branch system across a 3-state geographical area.

Chris graduated from Purdue University in 1999 with a Bachelor of Science in Civil Engineering. He holds a Professional Indiana State License for an Engineer in Training (EIT) and an Indiana Real Estate Broker and is a Certified Commercial Investment Member (CCIM). Chis is also involved with The Building Owners and Managers Association (BOMA) and is currently serving on the International Executive Committee and is the President for BOMA Indianapolis.

Chris enjoys spending time, working in the business, being outside, riding motorcycles, exercising, playing golf, and being with his family.

Boyd R. Zoccola

Chief Development Officer
brz@hokansoninc.com

“Your ideas become reality through our combined efforts.”

Boyd R. Zoccola serves as Chief Development Officer of Hokanson Companies Inc. With over 25 years of experience, he focuses his expertise on development of office and medical space, and corporate consulting. Boyd has been actively involved in the development of nearly $600 million worth of real estate, including client partners like IU Health, Springleaf Financial, Vectren Corporation, and Old National Bank.

Boyd’s industry involvement with The Building Owners and Managers Association (BOMA) is extensive beginning in 1994. He served as Chair and Chief Elected Officer of BOMA International, and has also served on the Executive, Finance, Medical, and Healthcare Facilities Committees. He also served and chaired numerous task forces along with being a panelist and/or speaker. Boyd’s BOMA Indianapolis experience includes positions as President, Vice President, Treasurer, Secretary, and multiple committee chairs. In addition, Boyd served as a Board Member of the Real Estate Round Table from 2011-2012.

Boyd graduated from Indiana University with a BA in Biology and is a graduate of the Stanley K. Lacy Leadership Series. Boyd has served the community through his involvement with Horizon House, Girls Inc., and the IYHA. He is a member of Second Presbyterian Church, Sigma Chi Alumni Association, Meridian Hills Country Club, and is an Indiana Real Estate Principal Broker.

Tony R. Townsley

Chief Financial Officer, CPA
trt@hokansoninc.com

“A great company has great people who are passionate about what they do! I am proud to be a part of the Hokanson Team, where we demonstrate that passion every day in helping our customers solve their Real Estate challenges.”

Tony Townsley serves as Chief Financial Officer of Hokanson Companies, Inc. Tony began with HCI in 2001, bringing with him 25 years of accounting and operations management experience including four years with Arthur Anderson. This vast knowledge has contributed to his success overseeing the corporate financial reporting, cash management, budget coordination, and year-end audit and tax responsibilities at Hokanson.

Tony graduated from Indiana University in 1985 with a Bachelor of Science degree in Accounting. He is a Certified Public Accountant, and was appointed by the Governor to serve on the Governor’s Council of Impaired and Dangerous Driving. Tony also served on the Wine and Spirit Wholesalers’ Board of Directors. Currently, he’s involved with the Merciful Help Center, and is an active member of Our Lady of Mt. Carmel Catholic Church.

Tony enjoys spending time outdoors with his family, camping, fishing, biking, and reading. Those same family values led him in publishing a children’s book titled “Three Cups”, which teaches children how to save, spend, and be charitable with their money. There are more than 50,000 copies of the book in distribution.

Jay B. Gehl

Vice Chairman
jbg@hokansoninc.com

Jay Gehl serves as Vice Chairman of Hokanson Companies, Inc.  With over thirty years of experience, Jay has been directing and managing the company’s expertise in the areas of corporate advisory work, strategic planning, tenant representation, financial analysis of leases, brokerage, and build-to-suit assistance.  He has been instrumental in assisting the efforts of several major corporations establishing or relocating their corporate headquarters and managing vast portfolios of leased and owned properties across the United States.  His attention to detail and his unparalleled customer service have been the foundation of his relationships with the institutional customers served by Hokanson Companies, Inc.

Jay has excelled in investment sales with multiple transactions each year that annually rank him as a top producing broker on a local and national level. In addition, Jay’s efforts have helped corporate clients establish or renew leases in facilities across the United States from Connecticut to California.  He has also served the international needs of his clients in six countries including a facility in Turrialba, Costa Rica with 230,000 square feet and 35 acres.

Jay’s resume includes multiple build-to-suits of logistics and manufacturing facilities.  In addition, investment sales such as the 550,000 square foot U.S. Postal Facility in downtown Indianapolis and a 450,000 square foot medical portfolio make Jay a top producer in the local market while managing a team of highly experienced real estate professionals.  The success of Jay’s business is benchmarked by the multiple transactions and ongoing relationships with customers that have remained satisfied by the level of service and the quality of the transactions resulting from his guidance.

Today Jay continues to excel at providing excellent advice and service to several customers that lead their individual industries in quality, growth, and innovation.

Stephen P. Hokanson

Chairman of the Board and Chief Executive Officer, CRE, CPM, RPA
sph@hokansoninc.com

“We put our clients’ interests first… always.”

Steve Hokanson serves as Chairman of the Board and Chief Executive Officer of Hokanson Companies, Inc. He began with HCI in 1971, and has been its President and CEO since 1983. When Steve joined the organization, Hokanson Companies was primarily focused on property management. Under Steve’s leadership, Hokanson Companies has grown to include four active divisions and five separate disciplines.

HCI currently manages over 6 Million square feet under its property management division, and has over $100 million in project management and development. Its sales and leasing division closes over $100 million in sales and leases annually, while they continue to be very active in construction management for its various clients and out-of-ground buildings.

In addition to his role at HCI, Steve has also fulfilled numerous civic and professional leadership roles locally, statewide, and nationally, including the International President of BOMA International 1991-1993. Steve’s other accomplishments include being selected for the Stanley K. Lacy Executive Leadership Series, the Eagle Scout Silver Beaver Award, the National Distinguished Eagle Scout Award, named in Outstanding Young Men in America, and the Sagamore of the Wabash award, which is the highest award given in the State of Indiana by our Governor.

Steve Hokanson graduated from Indiana University in 1969 with a Bachelor of Science in Management and Administration. Steve is a licensed Real Estate Broker in the State of Indiana, and his designations include Counselor of Real Estate (CRE), Certified Property Manager (CPM), and Real Property Administrator (RPA).