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Bank Security and Design: Creating a Safe and Modern Financial Institution

Bank security today is about more than vaults and surveillance—it’s about creating modern, welcoming spaces that protect customers and staff without sacrificing style or efficiency. As branches evolve to meet rising threats and expectations, striking the right balance between safety and service is essential. Continue reading to discover trends in secure bank design, innovative construction strategies, and how your institution can build a trusted and transformative space.

Understanding the Evolving Needs of Bank Security

As threats become more complex, customers expect more from their banking experience. Modern bank security now includes a combination of physical reinforcements and smart technology. It also demands careful attention to customer behavior, employee safety, and overall branch efficiency.

Here’s what financial institutions are prioritizing today:

  • UL-rated vaults with digital locking systems
  • Ballistic glass barriers and teller line security
  • 24/7 surveillance and real-time monitoring systems
  • Secure ATM vestibules and night drop boxes
  • Controlled entry systems with panic alarms

These systems must be integrated during the bank construction phase, not as afterthoughts.

Balancing Safety with a Customer-Centered Branch Layout

While security is crucial, so is customer experience. Today’s bank design must make people feel both welcome and protected. The key is thoughtful integration, where security infrastructure is present but not overpowering.

This balance is often achieved by:

  • Locating teller lines and check-in areas in direct view of entrances
  • Using natural light and open space to reduce stress and enhance visibility
  • Installing surveillance discreetly without compromising coverage
  • Offering secure self-service areas for ATM and kiosk users

Modern customers want quick, convenient service, so your layout should eliminate bottlenecks, prioritize accessibility, and guide people through the space. It’s not just about what looks good—it’s about how secure and seamless your branch feels.

Integrating Security Features into Modern Bank Design

A well-thought-out security strategy should be one of your first conversations when planning your branch design. It’s about safeguarding assets and enabling smooth operations, improving employee safety, and enhancing customer confidence.

Institutions should take a layered approach when considering integrated bank design, incorporating both passive design elements and active systems from the outset. This includes smart floor planning, strategic placement of high-security features, and thoughtful selection of materials and technology.

Vault Placement and Access

Vaults should be centrally located for quick access, but kept out of direct customer sightlines. Designs must factor in the vault itself and secured corridors, reinforced walls, controlled access, and monitored zones that connect to the overall alarm and surveillance system.

Surveillance Planning

Every camera should serve a purpose. Create sightlines that eliminate blind spots at entrances, teller stations, ATM lobbies, and parking lots. Cameras can often be recessed, ceiling-mounted, or disguised to maintain a professional and welcoming atmosphere without compromising coverage or effectiveness.

Secure Entrances and Access Control

Double-entry vestibules, keycard access, biometric systems, and remote locking doors help manage traffic and control who gets where. These features are especially crucial in urban or high-volume branches, where a controlled flow reduces both risk and confusion. Emergency egress routes and panic buttons must also be built into the access plan.

Ultimately, these features should be so well integrated that customers never feel overwhelmed by security, but always feel safe, knowing the branch is designed with their protection in mind.

Discover how to build a safer and smarter financial branch with pre-construction services from Hokanson Companies.

Our Pre-Construction Services

Physical vs. Digital Security in Bank Construction

Physical and digital bank security must go hand-in-hand, especially regarding construction planning. During new branch builds, it’s essential to consider how IT infrastructure and cybersecurity needs will integrate with the physical environment.

Key points to consider:

  • Server rooms and data centers must be isolated, secure, and climate-controlled.
  • Cabling, routers, and networking gear should be protected behind access-controlled doors.
  • Backup generators and battery systems should be strategically placed to maintain power for security systems during outages.

A well-executed bank construction project will address both types of security from day one.

Regulatory Requirements for Bank Security and Construction

Staying compliant isn’t optional—it’s the law and a foundational element of every successful bank construction project. Every bank branch must meet an evolving set of local, state, and federal building codes, financial regulatory requirements, and industry best practices. This includes everything from physical security features and emergency egress plans to digital infrastructure protections and ADA compliance.

Noncompliance not only risks costly penalties and legal issues—it can delay openings, reduce operational efficiency, and damage customer trust. Proactively aligning your project with these standards ensures your branch is built to operate safely, smoothly, and in full regulatory alignment from day one.

This includes:

  • ADA accessibility standards
  • Local zoning and safety codes
  • Financial regulatory agency standards (like FDIC, OCC, or NCUA)
  • Alarm and security monitoring compliance

During planning and permitting, your construction team must account for these rules and anticipate how they’ll evolve. Falling short doesn’t just risk safety—it can delay opening or invite penalties.

Common Security Mistakes to Avoid in Bank Construction

Even experienced teams can miss key security considerations if they don’t specialize in financial institutions. Some of the most common mistakes include:

  • Placing ATMs or teller stations near glass without sufficient reinforcement
  • Installing cameras without proper sightline coverage
  • Overcomplicating access control systems, confusing staff and customers
  • Ignoring visibility between workstations and public areas
  • Delaying security system installation until late in the construction phase

The earlier security planning begins, the more cohesive and cost-effective your project will be.

How Professionals Elevate the Design and Security of Financial Institutions

Designing a secure and customer-friendly bank requires more than good intentions—it demands industry expertise. Professional teams bring a deep understanding of how to marry security infrastructure with smart, intuitive design. They know how to assess a location’s risk profile, layer in modern technologies, and ensure the entire space meets both operational needs and customer expectations.

When you work with experts in bank construction and design, you gain:

  • Early-phase planning that aligns security goals with layout and aesthetics
  • Integration of digital systems like remote access control and smart surveillance
  • Navigation of permitting, regulatory requirements, and ADA compliance
  • Collaboration with architects, engineers, and technology partners

This unified approach prevents costly mistakes, reduces delays, and results in a branch that functions efficiently from day one.

Build with Confidence: Hokanson Understands Bank Security

At Hokanson Companies, we believe security shouldn’t feel intimidating, and great bank design should never feel cold. With decades of experience in bank security, bank construction, and full-scale project delivery, we create branches that blend safety, style, and efficiency, helping you bring your vision to life while protecting what matters most. Contact one of our experts today to discover how our commercial construction services can help you design a secure and modern branch.

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Christopher M. Horsley

President and Chief Executive Officer
cmh@hokansoninc.com

“Working hard to make a difference to earn your business.”

Chris Horsley joined Hokanson Companies, Inc. in 1997 while completing his degree in Civil Engineering at Purdue University. Chris began his employment at Hokanson Companies in the construction area and in 2000 added Property Management to his responsibilities. Now as President and Chief Executive Officer, he focuses his efforts on construction, development, and property/facility management. Chris oversees a team of property and construction managers to provide management services to approximately 5M square feet in a 7-state geographical service area. Chris also works closely with multiple financial institutions to meet their bank branch real estate needs which includes a 140-branch system across a 3-state geographical area.

Chris graduated from Purdue University in 1999 with a Bachelor of Science in Civil Engineering. He holds a Professional Indiana State License for an Engineer in Training (EIT) and an Indiana Real Estate Broker and is a Certified Commercial Investment Member (CCIM). Chis is also involved with The Building Owners and Managers Association (BOMA) and is currently serving on the International Executive Committee and is the President for BOMA Indianapolis.

Chris enjoys spending time, working in the business, being outside, riding motorcycles, exercising, playing golf, and being with his family.

Stephen J. Adams

Executive Vice President
sja@hokansoninc.com

Stephen J. Adams joined Hokanson Companies, Inc. in 2000 and now serves as the Executive Vice President for the company.  While leading the leasing and brokerage team over the past 25 + years, Stephen has grown his client list by being accountable, trustworthy and responsive at all times.  He manages his client’s corporate real estate needs from coast to coast through providing site selection, transaction advisory, tenant representation and acquisition/disposition services.

Stephen serves as the outsourced real estate partner to many major corporations and has developed long-term relationships by integrating and learning the business of his clients.  His proactive approach to cost savings has provided an invaluable benefit to his customers.  He continues to have success with both large, multinational companies and regional businesses as he earns his client’s business daily with an eye on strategic planning, both locally and nationally.

As Executive Vice President, he helps manage a team of seasoned professionals who provide expert market research, real estate knowledge, and function as a cohesive team to enhance the decision making of his clients.  Capabilities include strategic planning, market evaluation and transaction management.

Continuing the company’s history as the premier medical real estate provider, Stephen has developed relationships with the major hospital systems in Indiana, such as Indiana University Health, Community Health Network, Ascension St. Vincent, Lutheran Health, Parkview Health, Hancock Regional Health and Johnson Memorial Hospital.  In addition, representation services have been provided to many private physician groups such as OPTUM, Otolaryngology Associates, Dawes Fretzin Dermatology, Indiana Spine Group, Midwest Fertility, Northside Gastroenterology, The Surgery Center of Indianapolis, the Suburban Health Organization and the Indiana Hospital Association.

Stephen also counts several publicly traded REITS and Private Equity groups as clients.  Major investment sales experience includes on-campus MOBs at St. Vincent – Indianapolis, Indiana University – Methodist Downtown, Indiana University Health North and West Campuses, Parkview Health, Lutheran Health and various other campuses.  Also, he has completed several national, single-tenant, industrial sale/leaseback transactions including tenants such as Hershey’s, Firestone and several 3PL providers.

Stephen has devoted his time to various organizations including Noble of Indiana, Penrod Arts Society, Youthlinks Indiana, Hoosier Oncology Group, Allisonville Youth Baseball, St. Pius X School, and Cathedral High School the Governors Awards for Tomorrows Leaders.  He is also a member of the Stanley K. Lacy Executive Leadership Series, Class XXXVII.

Jay B. Gehl

Vice Chairman
jbg@hokansoninc.com

Jay Gehl serves as Vice Chairman of Hokanson Companies, Inc.  With over thirty years of experience, Jay has been directing and managing the company’s expertise in the areas of corporate advisory work, strategic planning, tenant representation, financial analysis of leases, brokerage, and build-to-suit assistance.  He has been instrumental in assisting the efforts of several major corporations establishing or relocating their corporate headquarters and managing vast portfolios of leased and owned properties across the United States.  His attention to detail and his unparalleled customer service have been the foundation of his relationships with the institutional customers served by Hokanson Companies, Inc.

Jay has excelled in investment sales with multiple transactions each year that annually rank him as a top producing broker on a local and national level. In addition, Jay’s efforts have helped corporate clients establish or renew leases in facilities across the United States from Connecticut to California.  He has also served the international needs of his clients in six countries including a facility in Turrialba, Costa Rica with 230,000 square feet and 35 acres.

Jay’s resume includes multiple build-to-suits of logistics and manufacturing facilities.  In addition, investment sales such as the 550,000 square foot U.S. Postal Facility in downtown Indianapolis and a 450,000 square foot medical portfolio make Jay a top producer in the local market while managing a team of highly experienced real estate professionals.  The success of Jay’s business is benchmarked by the multiple transactions and ongoing relationships with customers that have remained satisfied by the level of service and the quality of the transactions resulting from his guidance.

Today Jay continues to excel at providing excellent advice and service to several customers that lead their individual industries in quality, growth, and innovation.

Stephen P. Hokanson

Chairman of the Board and Chief Executive Officer, CRE, CPM, RPA
sph@hokansoninc.com

“We put our clients’ interests first… always.”

Steve Hokanson serves as Chairman of the Board and Chief Executive Officer of Hokanson Companies, Inc. He began with HCI in 1971, and has been its President and CEO since 1983. When Steve joined the organization, Hokanson Companies was primarily focused on property management. Under Steve’s leadership, Hokanson Companies has grown to include four active divisions and five separate disciplines.

HCI currently manages over 6 Million square feet under its property management division, and has over $100 million in project management and development. Its sales and leasing division closes over $100 million in sales and leases annually, while they continue to be very active in construction management for its various clients and out-of-ground buildings.

In addition to his role at HCI, Steve has also fulfilled numerous civic and professional leadership roles locally, statewide, and nationally, including the International President of BOMA International 1991-1993. Steve’s other accomplishments include being selected for the Stanley K. Lacy Executive Leadership Series, the Eagle Scout Silver Beaver Award, the National Distinguished Eagle Scout Award, named in Outstanding Young Men in America, and the Sagamore of the Wabash award, which is the highest award given in the State of Indiana by our Governor.

Steve Hokanson graduated from Indiana University in 1969 with a Bachelor of Science in Management and Administration. Steve is a licensed Real Estate Broker in the State of Indiana, and his designations include Counselor of Real Estate (CRE), Certified Property Manager (CPM), and Real Property Administrator (RPA).

Boyd R. Zoccola

Chief Development Officer
brz@hokansoninc.com

“Your ideas become reality through our combined efforts.”

Boyd R. Zoccola serves as Chief Development Officer of Hokanson Companies Inc. With over 25 years of experience, he focuses his expertise on development of office and medical space, and corporate consulting. Boyd has been actively involved in the development of nearly $600 million worth of real estate, including client partners like IU Health, Springleaf Financial, Vectren Corporation, and Old National Bank.

Boyd’s industry involvement with The Building Owners and Managers Association (BOMA) is extensive beginning in 1994. He served as Chair and Chief Elected Officer of BOMA International, and has also served on the Executive, Finance, Medical, and Healthcare Facilities Committees. He also served and chaired numerous task forces along with being a panelist and/or speaker. Boyd’s BOMA Indianapolis experience includes positions as President, Vice President, Treasurer, Secretary, and multiple committee chairs. In addition, Boyd served as a Board Member of the Real Estate Round Table from 2011-2012.

Boyd graduated from Indiana University with a BA in Biology and is a graduate of the Stanley K. Lacy Leadership Series. Boyd has served the community through his involvement with Horizon House, Girls Inc., and the IYHA. He is a member of Second Presbyterian Church, Sigma Chi Alumni Association, Meridian Hills Country Club, and is an Indiana Real Estate Principal Broker.

Tony R. Townsley

Chief Financial Officer, CPA
trt@hokansoninc.com

“A great company has great people who are passionate about what they do! I am proud to be a part of the Hokanson Team, where we demonstrate that passion every day in helping our customers solve their Real Estate challenges.”

Tony Townsley serves as Chief Financial Officer of Hokanson Companies, Inc. Tony began with HCI in 2001, bringing with him 25 years of accounting and operations management experience including four years with Arthur Anderson. This vast knowledge has contributed to his success overseeing the corporate financial reporting, cash management, budget coordination, and year-end audit and tax responsibilities at Hokanson.

Tony graduated from Indiana University in 1985 with a Bachelor of Science degree in Accounting. He is a Certified Public Accountant, and was appointed by the Governor to serve on the Governor’s Council of Impaired and Dangerous Driving. Tony also served on the Wine and Spirit Wholesalers’ Board of Directors. Currently, he’s involved with the Merciful Help Center, and is an active member of Our Lady of Mt. Carmel Catholic Church.

Tony enjoys spending time outdoors with his family, camping, fishing, biking, and reading. Those same family values led him in publishing a children’s book titled “Three Cups”, which teaches children how to save, spend, and be charitable with their money. There are more than 50,000 copies of the book in distribution.